HB HOA had been insured with a major captive insurance company for many years when an unexpected non renewal notice left the community exposed and uncertain about its insurance future. With the carrier exiting the market, rising premiums, and tightening underwriting guidelines, securing comprehensive HOA insurance became an urgent and complex challenge.
The Challenge
HB HOA faced multiple obstacles in securing replacement coverage:
• A recent general liability claim made the account less attractive to many carriers.
• The association needed competitive pricing across several lines of coverage, not just property.
• They were already working with two other agencies — a major captive agency and an independent broker — with limited results.
• Many carriers were reluctant to insure the 39,000,000 USD property value, further restricting options.
The HOA required a complete insurance solution, including property, general liability, umbrella, crime, and directors & officers (D&O) coverage, delivered quickly and with stable, sustainable terms.
Starnet Insurance Group’s Approach
Starnet Insurance Group responded with a strategic and comprehensive plan designed to address both market challenges and the HOA’s unique risk profile:
• Conducted a full risk evaluation of the community, including claims history, property details, and governance structure.
• Collaborated closely with the board to prepare a clean, accurate, and compelling submission package for underwriters.
• Marketed the account to multiple carriers specializing in HOA and property risks to maximize viable options.
• Leveraged strong underwriting relationships to negotiate favorable terms despite the recent claim and non renewal.
• Structured an integrated insurance program tailored to HB HOA’s coverage needs and budget constraints.
Coverages Secured
Starnet Insurance Group successfully placed a complete HOA insurance package that included:
• Property insurance – Protecting buildings and community assets against covered losses.
• General liability – Safeguarding the HOA against third party bodily injury and property damage claims.
• Umbrella liability – Providing additional protection above primary liability limits.
• Crime coverage – Protecting HOA funds from theft, fraud, or employee dishonesty.
• Directors & officers (D&O) insurance – Protecting HOA board members against claims related to management decisions.
Despite the recent claim, non renewal, and high property value, Starnet Insurance Group secured strong terms with a premium close to the HOA’s prior cost, outperforming both competing agencies.
The Outcome
Honey Bee HOA received:
• A complete, stable HOA insurance program spanning all critical lines of coverage.
• Competitive pricing that aligned closely with their prior premiums.
• Stronger protection for the community, its assets, and its board members.
• Renewed confidence in their long term insurance strategy.
• A dedicated partner committed to proactive support and ongoing advocacy.
Starnet Insurance Group transformed a challenging non renewal into a positive outcome, demonstrating the advantages of working with an experienced independent broker focused on HOA and property insurance.
Client Appreciation
In a formal thank you letter, the Board of HB HOA wrote:
“We can highly recommend Star Net Insurance Group for their exceptional work securing insurance for our large residential complex with a very short timeline. After our previous insurance carrier exited the state with little notice and other agents were making little progress, Sam from Starnet Insurance Group stepped in with a cheerful attitude, determination, and deep industry knowledge.
Sam coordinated with multiple stakeholders, used his many contacts in the industry, and ultimately secured comprehensive coverage that met both lender and ownership requirements. Throughout the process, Sam was responsive, transparent, and proactive. Sam helped us find a loan for insurance payments and went above and beyond to find loans with the best rates and smallest deductibles after he had already secured the business.
Their ability to problem-solve, advocate for their clients, and deliver results under pressure truly sets Star Net Insurance Group apart. The Board of HB HOA would confidently recommend to any association or property management group facing complex insurance challenges.”
Is Your HOA Facing Claims or a Non Renewal?
If your HOA has experienced claims, received a cancellation or non renewal notice, or is struggling to secure affordable property insurance, Starnet Insurance Group is ready to help. Our team can:
• Review your current program and loss history.
• Prepare and present a strong submission to targeted carriers.
• Negotiate for better terms, broader coverage, and sustainable pricing.
Contact Starnet Insurance Group today to discuss your insurance needs and explore how we can help your association achieve similar results.
